Hotmail was created in 1996 by Sebastian Bhatia and Jack Smith where it thrived until 1997 when it was sold to Microsoft where it was rebranded as MSN Hotmail where it kept growing and growing in popularity around the world and it kept being rebranded for a few years until 2011 when the final version of Hotmail was released and then in 2013 was completely replaced by Outlook.
Hotmail account problem
Once this was announced a lot of people online where understandably freaked out by this decision since they had been used to their Hotmail account for so long but some of this fears where a little bit calmed when they said this:
- It was not necessary to change your user ID, you could still have your Hotmail account once you logged in the outlook web app.
- You don’t need to type outlook.com instead of Hotmail.com either way you would be redirected to your own inbox without a problem.
- And for some time the move from Hotmail to the outlook web app was not obligatory.
Once the move was made permanent to Outlook you could still use your old Hotmail account without having to change your ID, you can choose to change your mail from Hotmail to @outlook but it is not necessary to do so.
Problems with your Hotmail log in
A lot of people have had some problems when logging in to outlook now, and unless your account has been removed there is no reason for this Hotmail log in problem to have anything to do with the fact that it is still a Hotmail account even though you have to enter through the outlook web app.
So if you’re having some trouble signing in to your account there could be a couple of different reasons for that, most of them are simple things like maybe you can’t remember your password correctly, are using a new device or are travelling, or perhaps you had recently activated the two-step verification feature, which might be making it a little bit more difficult for you to get in now.
Have a solution
So I am here to tell some of the things you can do that might help you resolve this problem as quickly as possible. As always you should start with the easiest and the most usual option:
- If you think you’re a writing your password perfectly but it’s still not working makes sure that Caps Lock is turned off that that you spelled your Hotmail account correctly.
- Try to signing into your account from another device or clean your browser history.
If these don’t really help your account might be block so you’ll have to try and reset your password to get into your account. You can do this by simply clicking on the can’t access your account link under the Hotmail log in and then select “I forgot my password” and under it will appear “Reset your password” and then enter your Hotmail ID and the complete the Captcha that the page will show you and click on next.
Other solution can be…
If you can’t answer the security questions click on “I can’t use any of these options.” So then you’ll have to enter you alternative email account where it says “contact email address” and when the account info page appears you just need to fill out all the details regarding your account and click on “Submit”
If when you created your account you submitted your secret question and you still remember the security question you had you will not need to follow any of this steps once you get to the security questions if you answer correctly you will immediately recover your account but in just to be safe you should change the password once you get in for one you are most likely to remember so this cannot happen again and you won’t lose any of the important information or documents that might be in there.
If nothing that we’ve previously said has helped you there could be a possibility that your account has been compromised, this means that someone else might be using your account to access your information or send spam.
This might be dangerous if you have services like HealthVault for your data, usually when an account has been compromised Outlook will send you a notification about any suspicious activity but if you suspect it is happening and haven’t received any you can check your activity to see if you notice any new activity in the account that was not made by you in the past days or months.
A good password
If you think your account has been hacked but you don’t know your account has been blocked, which can be really frustrating but Outlook by using this tool all it is doing this is because is trying to protect your information and other people from spam mail and online fraud in the most extreme cases.
But If you have not been blocked you could try and sign in and if you manage to sign in successfully to your Hotmail account you should immediately change your password by going to the Security page and select Change password and follow the instructions there.
Problems with the password
If you tried to but weren’t able to sign in into your account it means that your password might have been changed by however is using your email account so you should go to the Hotmail sign in page, and then click on I think someone else is using my account and follow the instructions that will be shown there to recover and get back into your account.
This account recovery works by asking you questions that only you would know the answer to and within twenty four hours you will receive a respond with either a denial or the instructions to get back in your account. You should follow these tips to help you recover it successfully:
- You should always use a computer you’ve already sign in your account before.
- Try and answer all the questions you can. It’s completely ok if you can’t answer all of them but it’s always better to try and guess something than to leave it completely blank.
- You’ll have to put a different email so outlook can contact you. It doesn’t have to be your own, you can use a friend’s account or create a new one only to receive this information but you’ll need some kind of account for you to be able to receive the result of your recovery request.
Meet the setting icon
If you manage to get recover your account you will want to make sure whoever was using your account didn’t use all your data or change the setting. Sometimes this people can make backdoors into your Microsoft account so they can still see the changes you’ve made so you have to click on the settings icon, then click Options, see all the information and check for any information that might have been added that might seem unrecognizable to you.
If you did all of this but your request was still denied, you can try at least two times a day but if you can’t remember enough information to granted the chance to successfully recover your account, you’ll have to create a new one since your account will stay blocked.
Do’s and Don’ts
Just like with any other account whether its email or anything else you if you have to start another account or just feel the need to change the password of it after its been compromised, the most important thing is for you to get a strong password, something that people can’t just simply guess like your or some of your family’s birthday, a band or actress that you like because once they get into your email account they can easily reset the password for any other of your accounts, like banks or online shopping.
Once you change it you should make it something completely different than the previous password, and you should never use the same password for two different accounts because if they get one they might have access to any other account you have with the same password. Don’t use a single word for your password, use a sentence or phrase, or simply use the initials or incorporate some numbers and symbols in the middle of it.
Recognize a fake email
If you ever get an email asking for your password, or any other kind of personal information, even if it says it’s for security issues you should never reply to any of those outlook will never ask you to reveal any of this information, you can easily see if it’s a fake email if you see things like grammar errors and they usually says things like if you don’t respond that email your account could be permanently blocked and that’s not how it usually works.
Like we’ve previously said you should check your activity for anything suspicious and keep up to date your security info on the Security basics page. So outlook will know how to notify you if there is a sign of any suspicious activity on your account.